Last Updated: 15/11/2025
Offbeat Experiences (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, or engage with our services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect the following personal details:
- Full name
- Email address
- Phone number
- Nationality
- Emergency contact
- Booking information (tour type, dates, preferences)
- Payment confirmations (excluding full card details)
B. Sensitive Information (Optional)
- Medical or health details (only when voluntarily shared for safety purposes)
- Dietary restrictions
- Physical fitness information for certain tours
C. Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Device details
- Browser type
- Pages visited
- Cookies and tracking data
- Referring URL
D. Third-Party Data
We may receive information from:
- Payment platforms (e.g., M-Pesa, bank transfer confirmations)
- Booking platforms (e.g., GetYourGuide, Viator, Klook)
- Social media accounts you use to interact with us
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate confirmations, updates, and customer support
- Ensure safety during tours
- Personalize your travel experience
- Improve website performance and marketing
- Comply with legal and regulatory requirements
We do not sell, lease, or trade your information to third parties.
3. Legal Basis for Processing (For International Clients)
We process data under:
- Performance of a contract (tour booking)
- Legitimate business interests
- Legal obligations
- Explicit consent for sensitive information
4. Sharing Your Information
We may share your data with:
- Service providers and partners, including hotels, guides, transport providers, and booking platforms
- Payment processors
- Emergency or rescue services, if safety requires
- Government authorities, where legally required
All third parties must handle your data responsibly.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Enable basic site functions
- Improve user experience
- Analyze traffic
- Support marketing
You may disable cookies through your browser settings, but some features may not work properly.
6. Data Retention
We retain personal information only as long as:
- Necessary for your booking
- Required by law (e.g., accounting, tax compliance)
- Needed for dispute resolution and safety records
We delete or anonymize data when no longer required.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your data (where allowed by law)
- Withdraw consent
- Restrict or object to processing
- Request a copy of your data
To exercise these rights, email: info@offbeatexperiencesltd.com
8. Data Security
We implement technical and organizational safeguards to protect your information from:
- Unauthorized access
- Loss or theft
- Misuse or alteration
However, no security system is 100% secure. You share your information at your own risk.
9. International Data Transfers
For international clients, your data may be transferred to and stored in Kenya.
By using our services, you consent to this transfer.
10. Links to Third-Party Sites
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
11. Children’s Privacy
We do not knowingly collect personal data from children under 16 without parental or guardian consent.
12. Changes to This Policy
We may update this Privacy Policy occasionally.
The updated version will be posted with a revised “Last Updated” date.
13. Contact Us
For questions, concerns, or data requests, contact:
Offbeat Experiences LTD
Email: info@offbeatexperiencesltd.com
Phone: +254746430801
Website: www.offbeatexperiencesltd.com